New Perspectives on Public Services: Place & Technology
R2,400.00 (incl. VAT)
Despite their immense importance for many aspects of public service management, the specific features of places have been largely ignored in recent public management literature. Technologies have received much more attention, but mainly within the specific field of e-government. In this book Christopher Pollitt puts together a powerful and engagingly-written case for paying much more attention both to place and to technological change, and the interactions between them.
The book synthesizes theories and concepts from a range of disciplines and focuses them on the many ways in which public services shape places, and places shape public services. Using extensive and varied original empirical material, it examines the role that new technologies have played in these interactions. This theme is traced through internationally comparative studies of central government agencies, hospitals, population registration, and the police. It raises questions about the longer term effects of the increasingly ‘virtual’ relations between the citizen and government. The book opens up new perspectives on the organization of our most basic and vital public services.
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The book synthesizes theories and concepts from a range of disciplines and focuses them on the many ways in which public services shape places, and places shape public services. Using extensive and varied original empirical material, it examines the role that new technologies have played in these interactions. This theme is traced through internationally comparative studies of central government agencies, hospitals, population registration, and the police. It raises questions about the longer term effects of the increasingly 'virtual' relations between the citizen and government. The book opens up new perspectives on the organization of our most basic and vital public services.
Features
- Original and timely assessment of important but under-researched issues - place and technological change
- Review and synthesis of wide range of relevant theory applied to a series of original case studies
- Comparative international approach to the same services in different states, including Australia, Brazil, Belgium, Finland, and the UK
- Engagingly written by a leading authority in the field
Additional information
| Author/s | |
|---|---|
| ISBN | 9780199603831 |
| Edition | 000000 |
| Publication Date | 26 Jan 2012 |
| Format | |
| Pages | 0 |
| Language |