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E-BOOK FAQs

What is an e-book?

e-books are digital files of books specially designed to be read on electronic devices. They contain all of the same content as the print edition.

Is it safe to download e-books?

Yes. You will not download a computer virus or any other malicious file when you download e-books from Oxford.

How to purchase an e-book

You can purchase your e-book in ePub or ePDF format that works on most devices. Once you have purchased the e-book you will receive a link to download the e-book immediately via redeem.snapplify.com

How do I download my e-book?

You can download your eBook, but you need to have the Snapplify App installed first. In order to download the app, go to https://getsnapplify.com/, navigate to your device type and download the app for your device.

Alternatively, watch this short 1min video for more https://youtu.be/tUgri53dpyA

Once you have the app, use the logins you used to when purchasing/ checking out your eBook. You will then be asked to select whether you want your content to be downloaded automatically – click yes. Your eBook will then automatically download for you to use.

Check out this short 1min video for more: https://youtu.be/UhKxyNxtFIA

How long will it take to download an e-book?

The download time depends on the size of the e-book you order and the speed of your Internet connection. Download times for an average-sized e-book vary between 10 seconds and 2 minutes.

https://help.snapplify.com/support/solutions/articles/80000763709-downloading-ebooks-audiobooks-and-resources-in-the-snapplify-reader-app

What is the difference between an ePDF and an ePub?

In ePDF documents, the page layout is fixed. Text and pictures do not move. The zoom buttons will zoom in or out on the entire page. ePub documents reflow their text and pictures to fit your screen size. The zoom buttons will increase or decrease font size, and the text and pictures reflow accordingly.

Can I read my e-book on a mobile phone or iPad?

Yes, you first need to download the Snapplify Reader App. Read more here.

What browser will my e-book run on?

OUP e-books are expected to work on any device supporting modern mainstream browsers

Read more about which devices and operating systems it is compatible with, here.

Do I have to be online to view my e-book?

If you wish to access you e-book offline, you will first need to download the Snapplify Reader App. Read more here. Once the download is complete, you can open and use your content without an internet connection.

When will I receive my products after paying?

If your order contains a digital-only product, such as an e-book or Access Code, you can access these products immediately after you have purchased them. A download link or Access Code will be sent to your registered email address.

If you order a print product which also includes a digital product (for example, a book which includes an Access Code or an Access Code Card), the product will be dispatched by courier, and you will not be able to access the digital product until you receive your book.

Can I order e-books by phone?

To order by phone, please call Customer Services on +27 (0)21 120 0104.
Our customer services team will help you place your order and answer any queries you may have.

Please note, this will require a quote, then for payment to be made first, before issuing you the voucher code, which may take a few days. For the fastest delivery, we suggest using the website to make your order.

Payment methods

  • Visa or MasterCard
  • Snapscan
  • Sid Secure EFT

Do I have to pay delivery charges for e-books? What about taxes?

You do not have to pay delivery charges for e-books. However VAT is payable on digitally downloaded products if purchased within South Africa and already included in the price shown on the site. For purchases outside South Africa, VAT will be deducted.

Can I order multiple copies of the same e-book at once?

Yes you can order multiple e-books at one time. You will receive links to each e-book in the confirmation email that you receive from us.

What is the return policy for e-books?

OUP will consider e-Book returns requests only in the following cases:

  • If the e-Book voucher has not been redeemed
  • If OUP has supplied the client with the incorrect ISBN e-Book voucher
  • If the customer has ordered an incorrect e-Book but hasn’t downloaded or redeemed the voucher, on condition there is an e-book replacement order
  • If the customer has ordered an e-book instead of a print book in error.
  • Please click to our full Return Policy.

Can I print and copy my e-books?

No.

Once I have purchased my e-book, will it always be available?

Yes, once you have purchased the e-book it is yours. Most formats allow you to download the title as many times as you like however, Adobe format e-books have a license which enables you to download three times. If you need to download your e-book again and you are receiving an error message indicating that you have used all of your licenses, please contact our Customer Service team who will be happy to reset this license for you.

Please call Customer Services on +27 (0)21 120 0104.

What if I delete the email with my download link in it?

You can access the e-book download link again by following the instructions on the confirmation email you received from Oxford University Press.

Why can I not see all the e-books I have ordered?

Each e-book that you have ordered will require a separate username and password.

Login details for each e-book will be emailed to you separately, with each email detailing the e-books for which the username and password gives access. It also may be possible that your order has not yet been processed. You should receive your login details within 3 working days from when you placed the order.

Should the above not have answered your questions, please contact us:

Customer Services Team
Telephone: +27 (0)21 120 0104
Email: oxford.za@oup.com