1Tourism today
Being managed and being a manager, the current state of tourism, challenges for tourism managers
2NTOs
Running meetings, assessing attributes of the UK, market research, national brand image
3Managing tour operations
Gaining the upper ground, developing a package for your area, a product development meeting
4Hotel management
Great places to work, major hotel corporations, success in the hotel trade
5e-Travel
Time management, online purchases of travel products, proactive marketing
6Quality in tourism
Giving and receiving feedback well, quality service programme, customer journey
7The impacts of tourism
How to behave in meetings, the impact of tourism in your area, global warming and tourism
8Built attractions
Built attractions in your country, theme park planning
9Events management
Teamwork, events management with tourism training courses, the job of events organiser
10Sustainable tourism
Dealing with difficult staff, ecotourism in your region, putting sustainability to work
11Social tourism
Planning a workshop, awareness access, opportunity, the benefits of holidays for young people
12Tomorrow's tourism
Security systems, an expert's view, scenario planning, presenting the future of tourism