We use cookies to enhance your experience on our website. By continuing to use our website, you are agreeing to our use of cookies. You can change your cookie settings at any time. Find out more
Developed especially for the TVET student at N4 level, Succeed in Management Communication N4 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently. The textbooks covers the combined Communication N4 and Management Communication syllabus of 2018.

Developed especially for the TVET student at N4 level, Succeed in Management Communication N4 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently. The textbooks covers the combined Communication N4 and Management Communication syllabus of 2018.

Features

  • Business writing templates and examples assist learners in the open book exam
  • Integrated approach to improving grammar and spelling.
  • Mock exam at the end of the book to help students prepare for the exam.
  • Focus on plain language with difficult words defined where they are used and a glossary at the back on the textbook.
  • Learning outcomes are listed at the start of each chapter and reviewed again in summary form at the end of the chapter for students to use when studying.
  • Full colour cartoons, illustrations, diagrams and photos present information visually.
  • Local examples and case studies link theory to industry and bring the content to life.
  • Power Break activities allow for class discussion and revision.
  • Assessment questions at the end of each module provide test and exam practice. Comprehensive Lecturer Guide with CD containing videos, Power Point slides and additional resources available. ISBN: 9780190731571
  • Combination of Communication N4 and Management Communication N4.

Part 1 Basic communication principles
1The importance of effective communication
2The communication process
3The communication model
4Categories of communication
5Interpersonal communication
6Phatic communication
7Listening skills
8Revision and assessment
Part 2 Interpersonal relationships and social interaction
1A healthy self-image
2Interpersonal relationships
3Barriers to interpersonal communication and social interaction
4Revision and assessment
Organisational Communication
1Introduction to organisational communication
2Basic hierarchical structures
3Forms of address
4Means of communication
5Revision and assessment
Part 4 Interviewing
1The interview as a communication process
2Introduction to general interviewing
3Employment interviews
4Hints for the applicant
5Communication students only
6Revision and assessment
The mass media and advertising
1The main mass media
2The communication process employed by the mass media
3Functions of the mass media
4The language employed by the mass media
5Manipulative reporting
6Propaganda
7Advertising in the mass media
8Advertising principles
9Requirements for effective advertising
10Revision and assessment
Part 6 Language usage
1Concise writing in business
2Subjective and objective language usage
3Direct and indirect speech
4Active and passive voice
5Extension and reduction of core notes
6Precis / Summary writing
7Revision and assessment
Part 7 Meetings
1Definition of a meeting
2Types of meeting
3Basic meeting terminology
4Control of meetings
5Aspects addressed by the constitution
6The chairperson
7The sectretary
8Notices, agendas and minutes
9Revision and assessment
Part 8 Concise communication
1The telephone message
2The fax - completing a cover page
3The memorandum
4The formal (3rd person) invitation
5Forms and questionnaires
6Revision and assessment
Part 9 Business letters
1Business correspondence
2Enquiries and replies
3Revision and assessment
Part 10 Correspondence in the advertising world
1Classified advertisements
2Display advertisements
3Notices for the notice board
4Business letters used in advertising
5Revision and assessment
Part 11 Reports
1The format of a report
2Investigation reports
3Feedback reports
4Progress reports
5Accident / incident reports
6Revision and assessment
Part 12 Revision
1Case Study
2Mock exam
3Mock exam
Communication lecturers and students at public and private TVET Colleges.
  • Succeed in Communication and Management Communication N4 Student Book



The specification in this catalogue, including without limitation price, format, extent, number of illustrations, and month of publication, was as accurate as possible at the time the catalogue was compiled. Due to contractual restrictions, we reserve the right not to supply certain territories.